Privacy Policy

Introduction

Pearl Residences is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our rental assistance services in Thailand's Eastern Seaboard region.

We operate in accordance with Thailand's Personal Data Protection Act (PDPA) and maintain high standards for data security and confidentiality. This policy applies to all information collected through our website, email communications, phone conversations, and in-person consultations.

Information We Collect

Personal Information

When you engage our services, we collect information necessary to provide professional rental assistance. This includes: full name, email address, phone number, current residential address, employment details, budget parameters for accommodation search, preferred areas and property types, number of occupants, move-in timeline, and specific requirements or preferences.

Usage Information

Our website may collect technical information including IP address, browser type and version, time zone settings, operating system and platform, and pages visited on our website. This information helps us improve our website functionality and user experience.

Communication Records

We maintain records of our communications with clients including email correspondence, phone conversation notes, meeting summaries, and consultation documentation. These records ensure consistent service delivery and allow us to reference previous discussions accurately.

How We Use Your Information

We use collected information for the following purposes:

• Providing consultation services and property recommendations tailored to your requirements
• Coordinating property viewings with landlords and property managers on your behalf
• Reviewing and explaining lease agreements and rental terms
• Managing documentation submission and lease signing processes
• Communicating updates about your property search progress
• Providing post-service support and answering follow-up questions
• Improving our service quality based on client needs and feedback
• Maintaining accurate business records and client files

We do not use your personal information for marketing purposes without explicit consent. Service updates and relevant information are shared only when directly related to your active property search or previous engagement with our services.

Information Sharing and Disclosure

We share your information only as necessary to provide our services:

Property Owners and Managers

When arranging viewings or processing lease applications, we share relevant personal information with property owners and management companies. This typically includes your name, contact information, employment details, and specific requirements. We obtain your explicit permission before sharing information with third parties.

Service Providers

We may engage third-party service providers for website hosting, email communications, or data storage. These providers access personal information only as needed to perform their functions and are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose information if required by law, court order, or government regulation. We may also disclose information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include: encrypted email communications for sensitive information, secure storage of physical documents in locked facilities, password-protected digital files and databases, regular security assessments and updates, and limited access to personal information on a need-to-know basis.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections and promptly address any security concerns.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active client files are maintained during service provision and for two years following service completion
• Communication records are retained for reference purposes and quality assurance
• Financial records are maintained according to Thai accounting and tax requirements
• Website usage data is retained for analytical purposes and typically deleted after 12 months

After the retention period, we securely delete or anonymize personal information unless longer retention is required by law or necessary for legitimate business purposes.

Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal information:

Right to Access

You may request access to personal information we hold about you. We will provide this information in a commonly used format within a reasonable timeframe.

Right to Rectification

If you believe personal information we hold is inaccurate or incomplete, you may request correction or update of this information.

Right to Erasure

You may request deletion of your personal information, subject to legal and contractual retention requirements. We will delete information when no longer necessary for the purposes it was collected.

Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format for transfer to another service provider.

Right to Object

You may object to processing of your personal information for specific purposes, including direct marketing communications.

Right to Lodge Complaint

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and user experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality.

Third-Party Links

Our website may contain links to third-party websites including property listing platforms or partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active clients or prominently displayed on our website.

The "Last Updated" date at the top of this policy indicates when changes were last made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: